Muzafar Umarov

INVOCA INC.

Staff Software Engineer — Remote (August 2022 - Present)

Responsible with providing technical excellence and leadership in the Contact Center Integration team

Highlights

• Founded the Platform First OKR & Working Group; secured executive approval, led cross-functional teams, and won the R&D Tier 1 Impact Award.
• Built self-service Backstage templates saving 720+ engineering hours in 2026 by automating production-ready service provisioning.
• Lead development of an AI agent orchestration system and MCP Gateway, integrating LLM providers with progressive canary deployments and smoke tests.
• Led GitOps adoption with ArgoCD across R&D, designed a Node.js audio streaming service, and added TypeScript/Node.js to Invoca's tech stack.
• Mentor and grow engineers through pairing, Lightning Talks, and documentation used across the organization.

OPTORO INC.

Lead Software Engineer — Washington, DC (May 2020 - August 2022)

Responsible for leading the Return to Vendor and Storage teams in implementing new features and tech modernization, collaborating closely with company leadership, product management, users, and design.

Highlights

• Delivered Ruby/Node microservices via ArgoCD and empowered team members to achieve technical goals.
• Defined the front-end architecture vision by writing documentation and collaborating across departments.
• Increased the efficiency of microservices with event driven architectures, database, and caching optimizations.
• Provided real-time and low-latency experiences for the Warehouse Management System users.

OPTORO INC.

Senior Software Engineer — Washington, DC (October 2019 - May 2020)

Responsible for building and architecting scalable solutions to improve efficiency in Optoro’s system.

Highlights

• Helped sign a large customer by proving and scaling the Return To Vendor (RTV) system to 10x of existing load.
• Built an advanced rule engine that allows configuration of multi-level rules for RTV inventory processing.
• Led front-end architecture tooling and developed Optoro’s design system as an NPM package for cross-product consistency.

OPTORO INC.

Software Engineer — Washington, DC (January 2016 - October 2019)

Responsible for improving the front-end architecture at Optoro and building essential services for Warehouse operations.

Highlights

• Built an end-to-end Warehouse Receiving system with configurable workflows that processes millions of units a month.
• Built a cycle counting system with an Android User Interface and a Ruby on Rails service for an accurate inventory system.
• Built an end-to-end metrics service to provide insights to warehouses and process more than 10+ million metrics a month.

OPTORO INC.

Junior Application Developer — Washington, DC (August 2014 - January 2016)

Responsible for improving our Android app, updating legacy apps, and providing great UX for Optoro’s clients.

OPTORO INC.

Developer Intern — Washington, DC (June 2014 - August 2014)

Responsible for improving the ruby test suite, and developing internal tools to solve Optoro employee problems.